Visiting Us
Please read the below for useful information before booking.
Parking
The Andover Catfe is located in Andover town centre & whilst we do not have our own dedicated parking, there are several car parks within walking distance:
South Street
George Yard
Anton Mill
Borden Gates
Car parking costs just £1 for 2 hours on Monday to Saturday & is free all day Sunday.
Accessibility
The Andover Catfe is wheelchair accessible. There is a small step & slope to get in the door, but we have had several wheelchair types able to get in.
Sadly, due to occupying an old building & a narrow passageway to them, our toilet facilities aren’t accessible ones.
Please Book Correctly
Our booking system allows us to manage the number of people in the Catfe to better safeguard the welfare of our kitties & keep the Catfe experience enjoyable.
This is why we work on bookings only (sorry, we don’t allow walk-ins) & we need to ensure that visitors book the correct number of spaces as additional visitors on the door can’t be accommodated.
After you have chosen the service you require, the booking screen will show a calendar with availability.
Before choosing a date & time, you need to select the correct number of participants from the drop-down menu. This number must match the number of people that you are bringing - including children (Over 6 years only please) as the calendar will then only show the slots available for the size of group you will be visiting with.
If the message shows that there is no availability, please choose another day.
After you have selected the date & time that your group wishes to visit, you’ll be asked to agree to our terms & conditions (please read them before agreeing) & select how many children aged 6-12 will be visiting. This is only to tell us how many of your group will be children as, at busy times, we do need to restrict the number of younger visitors to better ensure a calm atmosphere for our kitties.
This does not affect how many spaces you have booked - if you booked 4 spaces & select 2 children, you are still only charged for 4 spaces. But if you have only selected 1 participant, but are bringing 2 children, you won’t have booked enough spaces & you may be contacted to amend your booking to reflect the correct number of people.
Rescheduling
When you have completed your booking, you should receive a confirmation email. If you don’t receive it straight away, please check your spam folders to make sure it didn’t go there. If you don’t have it at all, it may be that your booking didn’t complete, & it’s safest to contact us to check if your booking is confirmed.
The calendar attachment at the bottom of the confirmation email contains links which allow you to cancel or reschedule your booking up to 12 hours before your booking time.
If you can’t make your booking, please use the reschedule option rather than cancelling as we don’t refund booking fees.
Visiting our café incorporates a £5 per person per hour (including children) cat cover charge. Food & drink is billed at the end of your visit.
Please ensure that you select the correct number of participants at the start of the booking process as additional visitors on the day may not be able to be accommodated. If we can accommodate them though, the additional spaces will be charged at £6 per person per hour.
Please note your booking fee is non-refundable, however, should you wish to change your booking date or time, please use the link in the attachment on your confirmation email at least 24hrs before your booking appointment, or contact us if the links are not working correctly.
Children (over 6 years old only, including babies)
Unfortunately we can only allow Children over 6 years into the Catfé. Please note we only allow a certain amount of children in our Catfé at any one time, so please confirm how many children will be visiting when making your booking.
The Catfé is a calming & relaxing environment, so we ask for you to talk through the rules with your children prior to attending the Catfé.
Party/Private Bookings
Please contact us if you wish to hire the Catfe for a private session or group. The booking costs £170 & covers 90 minutes hire of the Catfe, a drink, a panini & a cake slice each for up to 10 people. Additional refreshments charged at standard rate. Additional people can be added for £17 per person.
Private sessions run from 4pm until 5:30pm on Saturdays or 2:30pm until 4pm on Sundays.